Shipping & Returns
Delivering your Online Order
Delivery is available throughout South Africa and will be concluded between 2 – 7 working days from Monday to Friday (excluding public holidays), subject to payment and order confirmation. Depending on origin and destination, a further delay of up to 24 hours may be experienced on shipments to outlying areas.
Pre-Order Delivery:
Pre-Orders attract extended delivery lead times as mandated by the supplier, and communicated on the product page.
Your order will be dispatched on the advertised date, where after normal delivery lead times apply.
What will the delivery cost?
Delivery charges are included on the website.
Delivery service will commence upon payment confirmation being received.
We won't be able to deliver if the payment has not been received. EFT payments are accepted in the following account. EFT payments need to reflect on our side before we deliver the goods to the client.
| Bank Name | Nedbank |
| Account Holder | Miteck South Africa Pty Ltd |
| Account Number | 1229205624 |
| Account Type | Check Account |
| Reference Number | Order Number |
Deliveries will generally be made within the timeframe of the selected delivery type after collection from point of dispatch and between major centers from Monday to Fridays.
We deliver from Monday to Friday from 08h00 to 17h00 to both business and residential addresses.
No deliveries will be made on the weekend or any public holiday.
What if I miss my delivery?
We will notify you of a failed delivery i.e. when no one can be reached at the specified delivery address to receive and sign for the goods at the scheduled time. We will reschedule the delivery as soon as possible. Extra charges may apply.
What if my items are damaged, faulty or incorrectly delivered?
In the regrettable event that you receive a damaged product, please notify us within as soon as possible of receipt of delivery on 011 568 9233 or orders@mitecksa.co.za. We will do our utmost best to have the damaged product collected and a new product delivered to you.
What if I receive the incorrect items or quantity of products?
Should the incorrect items or quantity of items be delivered to you, you need to notify us immediately so that we can rectify the situation. You can notify us on 011 568 9233 or orders@mitecksa.co.za and we will get our team to collect the incorrect items and replace them as soon as possible.
Returns & Refunds process:
We offer a full returns and exchanges policy. You may return or exchange goods subject to producing the original receipt and ensuring the product is in its original packaging and condition. Should the product not be in its original packaging, a handling fee of up to 30% of the product’s value may be charged.
The following cannot be returned or refunded:
In the unfortunate event that your purchased product becomes faulty or defective within the first 1 year, you have a 12 months warranty, you can return the item to be taken back to warranty which takes about 2 to 4 weeks. The warranty have the following options:
In the event that the product is found to not be faulty, you will be liable for all handling and shipping charges; including the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty as a result of misuse, abuse or negligence.
The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the product.
Refunds and Exchange only last for 7 days. For Refunds and Exchange of any item kindly contact us on 011 568 9233 or orders@mitecksa.co.za within 7 days after purchase date.