Terms & Conditions of Shipping & Returns
- Damage
caused by lightning or power surges
- Damage
caused by misuse or abuse to the goods
- Goods
used for a purpose other than the purpose for which they were
manufactured.
- Goods
used contrary to their instruction manuals
- Accidental damage
- You
will be liable for all associated costs of any repairs that are done out
of warranty
- Repairs
within the Manufacturer’s warranty period take no longer than 21 working
days after we received the items.
Shipping Fees
R200 delivery fee for all small and medium items to anywhere
in South Africa. This R200 does not include large items in your basket..
We are committed to operating in accordance with the Consumer Protection Act and all policies are
subject to the applicable law.
Delivery time frames are specified on each item we sell on
our website; however clients are advised to enquire before ordering and payment.
On occasion, due to issues outside of our control, deliveries may take longer.
We will make every effort to deliver on time and to keep you updated throughout
the process.
Cash on Delivery is not a payment option that is utilized for online purchases.
All delivery charges are charged to the customer upfront on finalization of
sale.
If you have any questions about purchasing online, or require more information on split delivery, please contact us on our online email orders@mitecksa.co.za or call us on 011 568 9233
Where we deliver
We deliver to all areas in South Africa, In a case where a client is in another
country, delivery will be communicated with the client.
Receiving your delivery
Please arrange that you, or an authorized representative, is available to
accept your order at the delivery address and that appropriate access is given.
On delivery, we will require you (or your authorized representative) to sign
and print your/their name on a duplicate copy of the delivery note to confirm
receipt.
Any person other than yourself who receives the order at the delivery address
is presumed to be authorized to accept delivery on your behalf. Should no-one
be available at the delivery address specified by you at the time of delivery,
the driver will return the order. The courier company will attempt to contact
you to make new arrangements for re-delivery. Should no-one be available on the
second attempt we reserve the right to charge an additional delivery fee.
We have outsourced all deliveries and so we cannot, to the extent permitted by
law, be liable for any damage suffered or loss incurred by reason of any acts
or omissions of the courier.
Our delivery service is not authorized to modify or tamper with your purchase
or residence under any circumstances. They are instructed to leave the order in
a safe area on your property, if available, or it will be returned to us.
Please note that we will not be held liable for any damages if you have
instructed the delivery company to modify, tamper or force the purchase through
your entrance.
We request that you inspect your goods prior to signing the delivery document
and ensure all goods are received in good working order and free of any damage.
If you see any inconsistencies, please ensure the delivery document is endorsed
accordingly and reject your delivery.
Laptop and Computer deliveries
Your Laptop and Computer delivery is deemed to be fragile, and we ask
you to inspect the goods by switching on and ensuring it is in good working
order before signing acceptance of the delivery.
Returns and Cancellations
How to request a return
Send an email and detail your request with any supporting documentation or
pictures to orders@mitecksa.co.za Alternatively
contact us on 011 568 9233 we will guide you on the steps to
follow.
Refunds
We do not guarantee that you will be automatically refunded.
The decision to refund is solely at the discretion of the company when you
return the product, having inspected the condition of the item returned.
Refunds are deposited directly into your credit card or bank
account. This process may take up to 10 to 30 days.
Refunds processing time frame will only be commenced from
time of goods received.
Small to medium sized items (can be carried by one person)
You can return your item to us for a swap or refund. Please
ensure you retain all packaging, manuals and accessories to allow us in
processing the return.
Changing your mind / cancelling your order
If you change your mind and wish to return the goods you
have bought online, we are unable to help you. If you are not happy with your purchase,
you have up to 7 days from the day you received your order to return it without
with a 20% handling fee. The goods need to be in unused condition and in
their original sealed packaging. You are liable for the direct costs of
returning the goods. All returned items are subject to inspection to ensure
they are suitable for a refund or swap.
Damaged or wrong items at point of delivery
Should an item be incorrect, please contact us to arrange for the earliest
convenient collection date. Once returned to the store, the product will
undergo an assessment after which, the correct item will be dispatched.
Promotional, free or bundled items that were part of a purchase must also be
returned.
6 month applied warranty
If in the first six months of you having received your goods you find that they
are unsafe or have a manufacturing defect, you are entitled to return the goods
and at your discretion. We reserve the right to send the goods for a technical
assessment to the supplier to determine what the cause of the defect is.
You will lose your right to claim if the defect is caused by:
Product defects within the Manufacturer’s Warranty
We will honour all manufacturer warranties and guarantees. So, if your product
is defective after six months but before the end of the manufacturers guarantee
or warranty, we will send your goods in for repairs. The manufacturer will
determine whether your goods will be replaced or repaired. (Please refer to the
manufacturer website on the details of the manufacturer’s warranty or
guarantee).
Product defects after the manufacturer’s warranty has expired
If the manufacturer’s warranty has expired and you wish to have your goods
repaired, we will arrange a repair to take place on your behalf. A quote will
be sent to you. An assessment fee may be charged whether the repair takes place
Repairs